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Our Six Pillars of Excellence –

six pillars


No building can be held up by only one post, one pillar. It takes a number of supports to make an institution sound.

Likewise, it takes a number of goals to achieve a healthy organization. It is not enough to be financially successful. It is not enough, even, to have outstanding patient satisfaction. We must also be a great place to work and provide services. We must constantly grow to meet our clients' needs and measurably improve the health of our community. And of course, the quality of our services and care must be the best.

When we dream of tomorrow, we describe our vision in vivid detail. We begin with a foundation based on six pillars:

PeopleTo be the employer of choice. To develop and support a culturally diverse, competent, motivated and productive workforce. To recruit and retain highly competent providers to meet patient needs.

Service To provide an environment in which patients, families, employees and providers are highly satisfied. To provide an experience for patients that exceeds expectations.

QualityTo provide quality health care that can be defined, measured and published.

FinancialTo be financially successful, to support advancing the mission and vision. To be operationally efficient. To offer unquestionable value to payers and consumers.

GrowthTo be the provider of choice to the community service area offering a broad depth and breadth of services.

CommunityTo lead the community in improving community health status and access to care.